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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998, Data Access to Health Records Act and GDPR (General Data protection Regulation). Patients may request to see their medical records. Such requests should be made through the Practice. No information will be released without the patient consent unless we are legally obliged to do so.


The General Data Protection Regulation is new and it helps us to keep information about you safe. We only share your information with other people who might need to care for you (e.g. the hospital) without asking you first.

Privacy Policy Adults and Children

We have a Patient Privacy Notice Policy for adults and a Children's Private Privacy Information Leaflet, please click below to view.

Patient privacy Notice Policy   Click here to view the Policy

Children's Privacy Policy Leaflet   Click here to view the Policy


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Complaints Manager in writing who will deal with your concerns appropriately. 

If you would like further support with your complaint detailed below is the contact for the Local Bury Advocacy Service:

 Bury Advocacy Hub

The Mind Wellbeing Centre;

Address: 3-11, Drake Street Rochdale, OL16 1RE.

Telephone: 0161 933 2623.



Click here to view our Complaints Policy

Zero Tolerance  Policy

The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing that the incident will be recorded on their medical records. If there is a second occurrence within a 12 moth period, the patient will receive a second letter advising them that they will be removed from the Practice list.

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